It is your obligation to enter the correct delivery address details at the time of purchase. If you provide the wrong address, we are not obliged to re-send the order to the correct address at our expense. We use a road based courier company that will deliver to most metropolitan areas in 1 – 4 days.
It's important to us that we get your order out to you as soon as possible & make sure it's right first time. We use RedStag Fulfilment services to warehouse pick, pack and send your order because they are one of the highest rated services in the USA. With same or next business day fulfilment & reaching 97% of Americans within 2 days. Waters Co & RedStag may use any of the following services to deliver your order: UPS, FedEx & USPS
Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform Waters Co if an order does not arrive after first contacting carrier (UPS, FedEx or USPS).
If your order has not arrived by the due date, please lodge enquiries with the courier to ensure delivery occurs as soon as possible. We cannot be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched
at our discretion after initial enquiry with delivery service.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Please see Warranty Page
30 DAY GUARANTEE
We have great confidence in our products, however we understand sometimes they may not be quite right for you...
If you are having problems with getting your Waters Co filter system up and running see instructional videos or contact us for support if you are still unsure.
Should you receive a product that you believe is not what was ordered or does not meet your expectations, we shall replace the item or refund the item purchase value (excluding initial delivery fees) at our discretion provided the item is returned in original undamaged condition. Please contact us (via email contact form) in order for us to keep accurate records of your enquiry prior to returning your item.
We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.